With the coronavirus hitting a ton of businesses like a brick to head, there are some businesses that are getting their long due desserts. I mean Pier 1, JC Penney, these businesses are blaming the closing of their stores due to covid 19. When really, they have been failing for a long time. Before the virus they blamed customers choosing Amazon and online shopping over their brick and mortar stores.
But damn, whose fault is it that they did not a bigger online presence, better sales or prices, have better customer service? Excuses like this is what these big box stores use to explain their bad behavior, bad business decisions, and lack of changing their organizational behavior to please their customer base.
This is harder for small businesses to do due to a lack or resources, but big box stores have more resources, more money and more chances to make things right to build, maintain and increase their customer base.
For me as an example there is nothing that will have me shed any tears of the Melrose park Best Buy location. The service there is crap, the employees seem to be apathetic and the product displays were horribly presented. I thought if I have to go there since it was closer to oak park than Best Buys north riverside location I would order online. I bought a specific item online, got the email confirming purchase, then received an email that the item was ready. Everything was good to go I got in the car, drove over there, and in the parking lot I got an email stating the item was no longer available and my order cancelled. Cannot get that with Amazon Lol!
Ever since then if I buy anything from Best Buy, which is once in a blue moon I go all the way to the north riverside location. As bad as losing 90,000 plus people is, if the corona “wants” to impact anything, it could impact this best buy location like it did JC Penney or Pier 1. And unfortunately, the organization like the others I mentioned would not have the class, or sense to take responsibility for their bad business decisions. They would foolishly blame this virus, when it’s really their own damn fault. Girl bye.